Help with a purchase.
Unused purchases and duplicate charges
You can request a refund for a completely unused report purchase within 14 days. Contact the support address above with the order number shown in Pricing. Report duplicate charges or an incorrect amount so we can investigate. This policy does not limit statutory cancellation or refund rights.
If a result does not arrive
Use Continue to retrieve the original task within its 20-minute recovery window. It does not use another credit. Confirmed failures automatically return their credit. If a request is still uncertain, expired or unavailable, contact support with your order number, the tool and the approximate time. We will check delivery and restore the affected credit or refund the undelivered portion where appropriate. Do not pay again to recover an existing purchase.
After credits have been used
A successfully delivered AI result can differ from your expectations. The unused-purchase policy does not automatically apply after an AI credit has been used. Contact us about defective or misdescribed results, unauthorized charges or service problems; we assess those requests separately, without limiting your legal rights.
How refunds work
Approved refunds are issued through Stripe to the original payment method. Your bank determines when the amount appears. Refunds and payment disputes suspend the remaining credits associated with that order, including while a partial-refund adjustment is reviewed. Support will explain any adjustment to your remaining entitlement.
The report is a one-time purchase. There is no recurring subscription to cancel. Free local scans and individual measurements remain available.